Application of Blockchain Technology in the Logistics of Cooperating Enterprises

• Autorzy: Ewa Stawiarska
• Języki publikacji: EN

Abstrakty

EN

Purpose: The objective of the study was to indicate the opportunities that the implementation of blockchain technology brings for companies in the TSL sector. Based on our own research, it was shown that the implementation of blockchain technology solutions can lead to time and cost savings in the procedure of documentation exchanged between cooperating companies.

Design/methodology/approach: The main research objective was to attempt to evaluate the initial implementation of blockchain technology into the customer service process at a selected logistics operator (the criteria for evaluating the process were the time and cost of document processing). The research hypothesis was that: the use of blockchain technology will reduce the time and costs of document processing in the logistic process in the supply chain. The research method was the diagnostic survey method. The research techniques were an interview and a survey, and the research tools were an interview questionnaire and a survey questionnaire. A purposive selection method - snowballing - was used for the research. This means that a large supply chain logistics operator was selected for the research. This operator identified smaller TSL operators who were its subcontractors or potential subcontractors for the study. The sample size among subcontractors was 54 companies.

Findings: The introduction to the article presents the relevance of blockchain technology for logistics processes implemented in supply chains from a theoretical point of view. The second section presents the research methodology. Appendices 3 presents the author's research results indicating blockchain as a technology to improve logistics processes in the supply chain by speeding up and reducing the cost of document procedures.

Research limitations/implications: The feasibility of implementing blockchain technology only with a logistics operator operating supply chain and with subcontractors of the TSL sector was investigated.(original abstract)

Słowa kluczowe

EN

Blockchain technology; Logistics; Logistics operator; Customer service; Logistics in supply chain

PL

Technologia blockchain; Logistyka; Operator logistyczny; Obsługa klienta; Logistyka w łańcuchu dostaw

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Numer: z. 189 Współczesne zarządzanie = Contemporary management
• Strony: 597--614

Twórcy

autor

Ewa Stawiarska

• Silesian University of Technology, Poland

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Identyfikatory

DOI

10.29119/1641-3466.2023.189.37