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2010 | nr 1 | 15--22
Tytuł artykułu

Integration of Human Factors Knowledge

Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
The development of services which actually become the driving force of economic development, contributed to come into being in sciences on management a new discipline − Service Science, Management and Engineering (SSME). One of its discipline is the human factors and ergonomics (HF/E), which focuses on relations among the enterprise and its employees, with the aim to create an organization functioning effectively. The authors describe the possibilities, which the human-centered approach concentrated on the human being, offers for management in service environments. They pointed out that the organizational performance can only be optimized by fully integrating HF/E knowledge throughout the entire enterprise, based on the application of human-centered design paradigm and considering the relevant service processes as well as interactive behaviour. (original abstract)
Rozwój usług, które współcześnie stają się siłą napędową rozwoju gospodarczego, przyczynił się do powstania nowej dyscypliny w naukach o zarządzaniu − Service Science, Management and Engineering (SSME). Jedną z jej specjalizacji jest human factors and ergonomics (HF/E), która zajmuje się relacjami pomiędzy przedsiębiorstwem a pracownikami, w celu tworzenia efektywnie działającej organizacji. Autorzy omawiają możliwości, jakie daje skoncentrowane na człowieku podejście (human-centered) do zarządzania w działalności usługowej. Podkreślają, że optymalizacja działań organizacyjnych, bazująca na human-centered design paradigm może udać się tylko wówczas, gdy obejmie każdy aspekt działalności przedsiębiorstwa, z uwzględnieniem procesów i zachowań interaktywnych. (abstrakt oryginalny)
Rocznik
Numer
Strony
15--22
Opis fizyczny
Twórcy
  • University of Central Florida, Orlando, USA
  • University of Central Florida, Orlando, USA
Bibliografia
  • 1) Ahram T.Z., Karwowski W., Amaba B., Obeid P., Human Systems Integration: Development Based on SysML and the Rational Systems Platform, Proceedings of the 2009 Industrial Engineering Research Conference, Miami, Florida, USA, 2009.
  • 2) Bitran G., Pedrosa L., A structured product development perspective for service operations, European Management Journal 16(2), 169-189, 1998.
  • 3) Beyer H., Holtzblatt K., Contextual Design: Defining Customer-Centered Systems, San Francisco, Morgan Kaufmann Publishers, 1998.
  • 4) Booher H. (Ed.), Handbook of human systems integration, New Jersey, NJ, John Wiley, 2003.
  • 5) Fähnrich K.-P., Meiren T., Service engineering: state of the art and future trends, (In:) D. Spath and K.-P. Fähnrich (Eds.), Advances in Service Innovations, Springer, Berlin, pp. 3-16, 2007.
  • 6) Folds D., Gardner D., Deal S., Building Up to the Human Systems Integration Demonstration, INCOSE INSIGHT, Volume 11, No. 2, 2008.
  • 7) Fowler C., Usability Evaluation-usability in the product lifecycle. Usability Now! Newsletter, Issue 3, Spring, pp. 6-7. HUSAT Research Institute, The Elms, Elms Grove, Loughborough, Leicestershire LE11 1RG, UK, 1991.
  • 8) Friedenthal S., Moore A., Steiner R., A Practical Guide to SysML: The Systems Modeling Language, Morgan Kaufmann, Elsevier Science, Amsterdam 2008.
  • 9) Genaidy A., Karwowski W., Christensen D., Principles of work system performance optimization: a business ergonomics approach, Human Factors and Ergonomics In Manufacturing, 9 (1), 105-128, 1999.
  • 10) Hamel G., The Future of Management, Harvard Business School Press, Cambridge 2007.
  • 11) Herman A., Szablewski A., (Eds.), Value Creation in the Era of Service Economy, Warsaw School of Economics Publishing, Warsaw 2008.
  • 12) HFES Bulletin, Human factors and ergonomics society, Santa Monica 2004.
  • 13) INCOSE, [Web site] Retrieved May 8, 2008, from http://www.incose.org
  • 14) ISO 13407: Human-centered Design Processes for Interactive Systems, Geneva: International Standards Organization, 1999.
  • 15) Kaner M., Karni R., Engineering design of a service system: An empirical study, Information Knowledge Systems Management, 6 (235-263), IOS Press, 2007.
  • 16) Karwowski W., Ergonomics and human f actors: the paradigms for science, engineering, design, technology, and management of human-compatible systems, Ergonomics, 48 (5), 436-463, 2005.
  • 17) Karwowski W. (Ed.), International encyclopedia of ergonomics and human factors, 2nd Edition, Taylor and Francis/CRC Press: Boca Raton 2006.
  • 18) Karwowski W., Ahram T.Z., Interactive management of human factors knowledge for human systems integration using systems modeling language, Information Systems Management, 26 (3), 262-274, 2009.
  • 19) Karwowski W., Salvendy G., Ahram T., A Human-Centered Approach to Design and Modeling of Service Systems, (In:) Salvendy G., Karwowski W. (Eds.), Introduction to Service Engineering, John Wiley & Sons, pp. 179-206, 2010.
  • 20) Krafzig D., Bänke K., Slama D., Enterprise SOA: Service Oriented Architecture Best Practices. Prentice Hall 2005.
  • 21) Maglio P., Srinivasan S., Kreulen J., Spohrer J., Service Systems, Service Scientists, SSME, and Innovation, Communications of the ACM, 49(7): 81-85, 2006.
  • 22) Maguire M., Methods to support human-centered design, Int.J. Human-Computer Studies, Issue 55, p. 587-634, 2001.
  • 23) McDermott C.M., Kang H., Walsh S., A framework for technology management in services, IEEE Transactions in Engineering Management, 48(3) 333-341, 2001.
  • 24) Metters R., King-Metters K., Pullman M., Successful Service Operations Management, Mason, OH, South-Western, 2003.
  • 25) Moritz S., Service design: practical access to an evolving field, Köln International School of Design (KISD), 2005.
  • 26) Nielsen J., Usability Engineering, Morgan Kauffman, 1994.
  • 27) Nonaka I., Takeuchi H., The knowledge creating company: how Japanese companies create the dynasties of innovation, Oxford, UK, Oxford University Press, 1995.
  • 28) Philippart M.F., Karwowski W., Human Factors Ontologies: Integration Of Human-Centered Design Principles Into Business Knowledge Management, Journal of Global Information Management (in press), 2010.
  • 29) Sage A.P., Rouse W.B., Information systems frontiers in knowledge management, Information Systems Frontiers, 1(3), 205-219, 1999.
  • 30) Salvendy G. (Ed.), Handbook of Human Factors 6- Ergonomics, 3rd ed., John Wiley, New York 2006.
  • 31) Salvendy G., Karwowski W. (Eds.), Introduction to Service Engineering, John Wiley & Sons, New York 2010.
  • 32) Sherehiy B., Karwowski W., Knowledge management for occupational safety, health and ergonomics, Human Factors and Ergonomics in Manufacturing, 16 (3), 309-320, 2006.
  • 33) Sherehiy B., Karwowski W., Layer J.K., A review of enterprise agility: concepts, frameworks and at tributes, International Journal of Industrial Ergonomics, 37(5), 445-460, 2007.
  • 34) Tien J., Berg D., A Case for Service Systems Engineering, Journal of Systems Science and Systems Engineering, 12(1), 13-38, 2003.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000168240331

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