The article presents a concept of the methodology of managing information and technical resources related to carrying on the activities and actions described in the first part of the study, and the majority of legally determined actions resulting from the emergence of a crisis situation. As a research area, a special public utility object was chosen, namely a civil airport. The crisis situation that occurred at the airport requires the involvement of many services that aim to implement actions aimed at solving it. The process of the above-mentioned activities, covers formal, organizational and technical aspects. These aspects are briefly shown in the second part of the article. In the third part, special attention was paid to collecting information flows on the crisis situation. On the basis of the research, it was pointed out that the diversity of notification systems, both in the aspect of the available information resources and technical infra-structure, makes the information exchange process disturbed, which may have a significant impact on the time and manner of resolving the crisis situation. The authors in the article point out a possible way to solve this problem by unifying the system of informing all the services involved in activities in a crisis situation. The final part of the article attempts to present a methodology, based on the idea of creating templates of actions, activities and processes, the use of which for crisis management will allow involved bodies to improve the effectiveness of services in crisis conditions, especially in the area of making decisions based on available information. (original abstract)
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