PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2009 | 1 | nr 1 | 8--21
Tytuł artykułu

What's So Strong in Family Businesses?

Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Evidence from family business literature shows how internal family business implications such as goal and strategy formulation, innovation and professionalism of firms, resource management, culture and internationalization are still ignored or remain understudied (Zahra and Sharma, 2004). On the other hand, a deeper understanding of internal family business implications represents an opportunity for managers forwarding new managerial practices. In this scenario, family business literature has provided limited treatment of the relationship between management and customer. For this reason, the primary objective of this article will be to explore management-customer relations inside small/medium-sized family businesses focusing on the management perceptions of family business strengths. This paper will report on the results of a multiple case study that allowed us to relate what the firm thinks of itself to what the customer sees in it. (original abstract)
Rocznik
Tom
1
Numer
Strony
8--21
Opis fizyczny
Twórcy
  • University of Cagliari, Italy
autor
  • University of Cagliari, Italy
  • University of Cagliari, Italy
Bibliografia
  • Aronoff, C. E. and Ward, J. L., Family-owned Businesses: A Thing of the Past or a Model for the Future?, Family Business Review, Vol. 8, No. 2, 1995, pp. 121-130.
  • Ashley-Cotler, C. and King, S., Family Business and Relationship Marketing: The Impact of Relationship Marketing on Second Generation Family Businesses, a paper presented at the annual meeting of the United States Association of Small Business and Entrepreneurship, San Diego, CA, January 1999.
  • Astrachan, H. J., Klein, S. B. and Smyrnios, K.X., The f-pec Scale of Family Influence: A Proposal for Solving the Family Business Definition Problem, Family Business Review, Vol. 15, No. 1, 2002, pp. 45-58.
  • Barney, J., Strategic Factor Markets: Expectations, Luck, and Business Strategy, Management Science, Vol. 32, No. 10, 1986, pp. 1231- 1241.
  • Barney, J., Firm Resources and Sustained Competitive Advantage, Journal of Management, Vol. 17, No. 1, 1991, pp. 99-120.
  • Berman, S. L., Down J. T. and Hill C. W. L., Tacit Knowledge as a Competitive Advantage in the National Basketball Association, Academy of Management Journal, Vol. 45, No. 1, 2002a, pp. 13-31.
  • Berman, S. L., Down J.T. and Hill C. W. L., Tacit Knowledge as a Competitive Advantage in Family Controlled Firms, Entrepreneurship Theory and Practice, Vol. 29, No. 4, 2002b, pp. 249-265.
  • Bird, B., Welsh, H., Astrchan, H. J. and Pistrui, D, Family Business Research: The Evolution of an Academic Field, Family Business Review, Vol. 15, No. 4, 2002, pp. 337-350.
  • Boldizzoni, D., L'impresa familiare. Caratteristiche distintive e modelli di evoluzione, Milano: Il Sole 24 Ore, 1988.
  • Boldizzoni, D., Impresa e famiglia: caratteristiche, problemi, prospettive del family business in Italia, in Boldizzoni, D. and Serio, L. (eds.), Il fenomeno piccola impresa. Una prospettiva pluridisciplinare, Milano: Guerini & Associati, 1996.
  • Boush D.M. and Loken, B., A Process-tracing Study of Brand Extension Evaluation, Journal of Marketing Research, Vol. 28, 1991, pp. 16-28.
  • Busacca, B., Introduzione alla sezione tematica: convergenza intersettoriale e valore per il per il cliente, in Mercati e Competitività, Vol. 2, 2005, pp. 13-17.
  • Busacca, B., Bertoli G. and Levato F., Estensione della marca e fedeltà dei consumatori: l'impatto della coerenza percettiva, Finanza, Marketing e Produzione, Vol. 3, 2006a.
  • Busacca, B., Bertoli, G. and Pelloni, O., Lavalutazione di un'estensione di marca: consonanza percettiva e fattori brand-related, a paper presented at the VI International Congress on Marketing Trends, Parigi, ESPC, gennaio, 2006b, 2007.
  • Cabrera-Suarez, K., De Saa-Perez, P. and Garcia-Almeida, D., The Succession Process from a Resource and Knowledge-based View of the Family Firm, Family Business Review, Vol. 14, No. 1, 2001, pp. 37-47.
  • Cadieux, L., Lorrrain, J. and Hugron, P., Succession in Woman-owned Family Businesses: A Case Study, Family Business Review, Vol. 15, No. 1, 2002, pp. 17-30.
  • Carney, M., Corporate Governance and Competitive Advantage in Family Controlled Firms, Entrepreneurship Theory and Practice, Vol. 29, No. 4, 2005, pp. 249-265.
  • Chrisman, J. J., Chua, J. H. and Sharma, P., Current Trends and Future Directions in Family Business Management Studies: Toward a Theory of the Family Firm, 2003, in: http://www.usasbe.org/knowledge/whitepapers/index.asp.
  • Collesei, U., Strategie di marketing per battere la crisi, in Micro & Macro Marketing, Anno XIII, Vol 1, 2004.
  • Conner, K. R., A Historical Comparison of Resource-based Theory and Five Schools of Theory within Industrial Organization Economics: Do We Have a New Theory of the Firm?, Journal of Management, Vol. 17, No. 1, 1991, pp. 121-154.
  • Cooper, M. J., Upton N. and Seaman S., Customer Relationship Management: A Comparative Analysis of Family and Non-family Business Practices, Journal of Small Business Management, Vol.43, No. 3, 2005, pp. 242-256.
  • Corbetta, G., Fasi evolutive delle imprese familiari e cambiamenti degli assetti istituzionali, in Amatori, F. and Invernizzi, G. (eds.), Assetti istituzionali e governo delle aziende e dei sistemi, Vol. I, Milano: Università Bocconi, 1993.
  • Corbetta, G., Le concezioni delle relazioni tra famiglia e impresa, in Le imprese familiari. Caratteri originali, varietà e condizioni specifiche per la continuità, Milano: Egea, 1995.
  • Corbetta, G. and Marchisio, G., Imprese familiari italiane: numerose, diverse e grandi, Economia e Management, Vol. 6, 2000.
  • D'Amico, L., L'azienda proprietà familiare: la rilevanza del fenomeno, in AA.VV., L'azienda proprietà familiare, Torino: Giappichelli, 1996.
  • D'Aveni, R., Hypercompetition, New York: Free Press, 1994.
  • Davison A. C. and Hinkley, D. V., Bootstrap Methods and Their Application, Cambridge: Cambridge University Press, 1997.
  • De Wulf, K., Hodekerken-Schroeder, G. and Iacobucci, D., Investments in Consumer Relationships: A Cross-country and Cross-industry Exploration, Journal of Marketing, Vol. 65, 2001.
  • De Wulf, K., Hodekerken-Schroeder G. and Van Kenhove, P, Investments in Consumer Relationships: A Critical Reassessment and Model Extension, The International Review of Retail, Distribution and Consumer Research, Vol. 13, 2003.
  • Descartes, R., Meditations on First Philosophy, many editions, 1641.
  • Dessì, C. and Floris, M., Interpretare il vantaggio competitivo nelle imprese familiari. La concordanza percettiva, a paper presented at 30° Convegno AIDEA 2007, "Dinamiche di sviluppo e di internazionalizzazione del family business", 18-19 Ottobre, Milano, Università Cattolica del Sacro Cuore, 2007.
  • Dessì, C. and Floris, M., Le Relazioni Management-Clientela nelle Imprese Familiari: L'indice di Concordanza Percettiva, Small Business, Vol. 2, 2008a.
  • Dessì, C. and Floris, M., Management and Customer Relations in Small/Medium Family Business: The Perceptive Concordance Index, a paper presented at the Academy of Management Annual Meeting, Anaheim, CA, 8-13 August 2008b.
  • Dyer, Jr. and Sànchez, M., Current State of Family Business Theory and Practice as Reflected, Family Business Review, Vol. 11, No. 4, 1998, pp. 287-295.
  • Favotto, F. (ed.), Imprese al bivio. Investire nella successione imprenditoriale come vantaggio competitivo, Padova: Cedam, 2002.
  • Gombrich, E. H., Hochberg, J. and Black, M., Arte, percezione e realtà: come pensiamo le immagini, Torino: Einaudi, 2002.
  • Gregory, R., Eye and Brain: The Psychology of Seeing, Princeton: Princeton University Press, 1966.
  • Gurviez, P. and Korkia, M., Test of a Consumer-brand Relationship Model Including Trust and Three Consequences, a paper presented at the 30th International Research Seminar in Marketing, La Londe les Maures, France, 2003.
  • Habbershon, T. G. and Williams, M. L., A Resource-based Framework for Assessing the Strategic Advantage of Family Firms, Family Business Review, Vol. 12, No. 1, 1999, pp. 27-39.
  • Habbershon, T.G., Willliams M. and MacMillan, I., A Unified Systems Perspective of Family Firm Performance, Journal of Business Venturing, Vol. 18, No. 4, 2003, p. 451.
  • Han, J. K. and Schmitt, B. H., Product-category Dynamics and Corporate Identity in Brand Extension: A Comparison of Hong Kong and US Consumers, Journal of International Marketing, Vol. 5, No. 1, 1997.
  • Handler, W. C., Methodological Issues and Considerations in Studying Family Businesses, Family Business Review, Vol. 2, No. 3, 1989, pp. 257-276.
  • Hem, L.E. and Iversen, N.M., Transfer of Brand Equity in Brand Extensions: The Importance of Brand Loyalty, Advances Studies in Consumer Research, Vol. 30, 2003, pp. 72-77.
  • Hienerth, C. and Kessler, A., Measuring Success in Family Businesses: The Concept of Configurational Fit, Family Business Review, Vol. 19, No. 2., 2006, pp. 115-134.
  • Hugron, P., Larègie d'enterprises familiales, Gestion, Vol. 23, No. 3, 1998, pp. 37-40.
  • IFERA, Family Firms Dominate, Family Business Review, Vol. 16, No. 4, 2003, pp. 235-239.
  • Kafka, J. S., Le nuove realtà: percezione e psicoanalisi, Torino: Bollati Boringhieri, 1992.
  • Kogut, B. and Zander, U., Knowledge of the Firm and the Evolutionary Theory of the Multinational Corporation, Journal of International Business Studies, Vol. 24, No. 4, 1993, pp. 625-645.
  • Kohli, C., Suri, R. and Thakor, M.V., Creating Effective Logos: Insights From Theory and Practice, Business Horizons, Vol. 45, No. 3, 2002, pp. 58-64.
  • Langley, A., Stratégie d'analyse de données processuelles, Document de travail, Vol. 21, October 1996, pp. 1-22.
  • Langley, A., Strategies for Theorizing from Process Data, Academy of Management Review, Vol. 24, 1999, pp. 691-710.
  • Leonard, Barton D., A Dual Methodology for Case Studies: Synergistic Use of a Longitudinal Single Site with Replicated Multiple Sites, Organization Science, Vol. 1, No. 3, 1990, pp. 248-266.
  • Likert, R., A Technique for Measurement of Attitudes, Archives of Psychology, Vol. 140, 1932.
  • Maturana, H. and Varela, F., El arbol del conoscimiento, Santiago: Ed. Universitaria, 1984.
  • Merleau-Ponty, M., Fenomenologia della percezione, Milano: Bompiani, 2003, originally entitled Phenomenology of Perception, translated by Smith, London: Routledge and Kegan Paul, 1962.
  • Mitchell, R., Agle, B. and Wood, D., Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts, Academy of Management Review, Vol. 22, 1997, pp. 853-886.
  • Montemerlo, D., Il governo delle imprese familiari, Milano: Egea, 2000.
  • Muzellec, L., Lambkin, M. C. and Doogan, M., Corporate Rebranding: An Exploratory Review, Irish Marketing Review, Vol. 16, No. 2, 2003.
  • Napolitano, M. R. and De Nisco, A., La rappresentazione dell'identità di marca attraverso i luoghi di acquisto: la brand experience e i flagship store, Industria & Distribuzione, Vol. 4, 2003.
  • Nelson, R. and Winter, S., An Evolutional Theory of Economic Change, Cambridge, MA: Harvard University Press, 1982.
  • Nunnally, J. C., Psychometric Theory, 2nd Edition, New York: McGraw-Hill, 1978.
  • Oliverio, Ferraris A., La mente: percezione, pensiero, comunicazione, Bologna: Zanichelli, 2000.
  • Olson, P. D., Zuiker, V. S., Danes, S. M.,Stafford, K., Heck, R.K.Z. and Duncan, K. A., Impact of Family and Business on Family Business Sustainability, Journal of Business Venturing, Vol. 18, No. 5, 2003, pp. 639-666.
  • Prando, R., Indizi per capire: dalla percezione alla conoscenza, Roma: Carocci Faber, 2005.
  • R Development Core Team, R: A Language and Environment for Statistical Computing, R Foundation for Statistical Computing, Vienna, Austria. ISBN 3-900051-07-0, at URL http://www.R-project.org., 2007.
  • Reed, R. and DeFillippi, R. J., Casual Ambiguity, Barriers to Imitation, and Sustainable Competitive Advantage, Academy of Management Review, Vol. 15, No. 1, 1990, pp. 88-102.
  • Roedder, J. D. and Loken, B., The Negative Impact of Extensions: Can Flagship Products be Diluted?, Journal of Marketing, Vol. 62, 1998.
  • Rookes, P. and Willson, J., Perception. Theory, Development and Organization, London: Routledge, 2000.
  • Rumelt, R., Theory, Strategy and Entrepreneurship, in Teece, D. J. (ed.), The Competitive Challenge, Cambridge, MA: Ballinger, 1987, pp. 556-579.
  • Sharma, P., An Overview of the Field of Family Business Studies: Current Status and Directions for the Future, Family Business Review, Vol. 17, No. 1, 2004, pp. 1-36.
  • Sirmon, G. and Hitt, M., Managing Resources: Linking Unique Resources, Management, and Wealth Creation in Family Firms, Entrepreneurship Theory and Practice, Vol. 27, No. 4, 2003, pp. 339-358.
  • Solomon, M. R., Consumer Behaviour, Enhanced Media Edition, London: Financial Time Press, 2007.
  • Stafford, K., Duncan, K. A., Dane, S. and Winter, M., A Research Model of Sustainable Family Businesses, Family Business Review, Vol. 12, No. 3, 1999, pp. 197-208.
  • Stevens, S. S., On the Theory of Scales of Measurement, Science, Vol. 103, 1946, pp. 677-680.
  • Teece, D. J., Towards an Economic Theory of the Multiproduct Firm, Journal of Economic Behavior and Organization, Vol. 3, No. 1, 1982, pp. 39-63.
  • Teece, D.J. and Pisano, G., The Dynamic Capabilities of Firms, in Dosi, G. et al., Technology, Organization and Competitiveness, Oxford: Oxford University Press, 1998, pp. 193-212.
  • Tokarczyk, J., Hansen, E., Green, M. and Down, J., A Resource-based View and Market Orientation Theory Examination of the Role of "Familiness" in Family Business Success, Family Business Review, Vol. 20, No. 1, 2007, pp. 17-31.
  • Tomaselli, S., Longevità e sviluppo delle imprese familiari, Milano: Giuffrè, 1996.
  • Venables, W. N. and Ripley, B. D., Modern Applied Statistics with S, 4th Edition, New York: Springer-Verlag, 2002.
  • Wakoh, H. and Collins, S., Evaluating Project Proposals, Research Technology Management, November-December 2001, pp. 32-37.
  • Wernerfelt, B., A Resource-based View of the Firm, Strategic Management Journal, Vol. 5, 1984, pp. 272-280.
  • Wernerfelt, B., A Resource-based View of the Firm: Ten Years After, Strategic Management Journal, Vol. 16, 1995, pp. 171-174.
  • Wortman, Jr., M. S., Theoretical Foundations for Family-owned Businesses: A Conceptual and Research Based Paradigm, Family Business Review, Vol. 7, No. 1, 1994, pp. 3-27.
  • Yin, R. K., Case Study Research. Design and Methods, 2nd Edition, Thousand Oaks, CA: Sage, 1994.
  • Zahra, S. A. and Sharma, P., Family Business Research: A Strategic Reflection, Family Business Review, Vol. 17, No. 4, 2004, pp. 331- 346.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171229175

Zgłoszenie zostało wysłane

Zgłoszenie zostało wysłane

Musisz być zalogowany aby pisać komentarze.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.