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2013 | 7 | nr 4 | 57--71
Tytuł artykułu

Theoretical and Practical Aspects of Logistic Quality Management System Documentation Development Process

Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
This paper addresses aspects of logistics quality management system documentation development and suggests models for quality management system documentation development, documentation hierarchical systems and authorization approval. It also identifies logistic processes and a responsibilities model and a detailed document development and approval process that can be practically applied. Our results are based upon an analysis of advanced Lithuanian and foreign corporate business practices, a review of current literature and recommendations for quality management system standards. (original abstract)
Rocznik
Tom
7
Numer
Strony
57--71
Opis fizyczny
Twórcy
  • Mykolas Romeris University
  • Vilnius Gediminas Technical University, Lithuania
  • Vilnius Gediminas Technical University, Lithuania
Bibliografia
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  • Bititci, U. S., Ackermann, F., Ates, A., Davies, J. D., Gibb, S., MacBryde, J., Mackay, D., Maguire, C., van der Meer, R., & Shafti, F. (2011). Managerial processes: an operations management perspective towards dynamic capabilities. Production Planning & Control: The Management of Operations, 22 (2), 157-173.
  • Breja, S. K., Banwet, D. K., Iyer, K. C. (2011). Quality strategy for transformation: A case study. The TQM Journal, 23 (1), 5-20.
  • Carmignani, G. (2009). Supply chain and quality management: the definition of a standard to implement a process management system in a supply chain. Business Process Management Journal, 15 (3), 395 - 407.
  • Davidavičienė, V., Meidutė, I. (2011). Quality of e-logistics in e-commerce: consumer perception. In A. Kocourek (Ed.), Proceedings of the 10th International Conference "Liberec Economic Forum 2011". 19th - 20th September 2011 (pp. 90-99). Liberec: Technical University of Liberec.
  • Foster, S. T., Ogden, J. (2008). On differences in how operations and supply chain managers approach quality management. International Journal of Production Research, 46 (24), 6945-6961.
  • Fuentes-Fuentes, M. M., Lorens-Montes, F. J., Albacete-Saez, C. A. (2007). Quality management implementation across different scenarios of competitive structure: An empirical investigation. International Journal of Production Research, 45 (13), 2975-2995.
  • Gorla, N., Somers, T. M., Wong, B. (2010). Organizational impact of system quality, information quality, and service quality. Journal of Strategic Information Systems, 19 (3), 207-228.
  • Hoang, D. T., Igel, B., Laosirihongthong, T. (2010). Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member. Total Quality Management & Business Excellence, 21 (9), 931-951.
  • Kannan, V. R., Tan, K. C. (2007). The impact of operational quality: A supply chain view. Supply Chain Management: An International Journal, 12 (1), 14-19.
  • Karatepe, O. M., Karadasa, G. (2012). The effect of management commitment to service quality on job embeddedness and performance outcomes. Journal of Business Economics and Management, 13 (4), 614-636.
  • Kim, D. Y., Kumar, V., Murphy, S. A. (2010). European foundation for quality management business excellence model. International Journal of Quality and Reliability Management, 27 (6), 684-701.
  • Kuei, C. H., Lu, M. H. (2013). Integrating quality management principles into sustainability management. Total Quality Management & Business Excellence, 24 (1-2), 62-78.
  • Kuei, C. H., Madu, C. N., Lin, C. (2008). Implementing supply chain quality management. Total Quality Management and Business Excellence, 19 (11), 1127-1141.
  • Lam, S. Y, Lee, V. H, Ooi, K. B, Lin, B. (2011). The relationship between TQM, learning orientation and market performance in service organisations: An empirical analysis. Total Quality Management & Business Excellence, 22 (12), 1277-1297.
  • Loke, S. P., Downe, A. G., Sambasivan, M., Khalid, K. (2012). A structural approach to integrating total quality management and knowledge management with supply chain learning. Journal of Business Economics and Management, 13 (4), 776-800.
  • Martínez-Costa, M., Choi, T. Y., Martínez-García, J. A., Martínez-Lorente, A. R. (2009). ISO 9001/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27 (6), 495-511.
  • Naor, M., Goldstein, S. M., Linderman, K. W., Schroeder, R. G. (2008). The role of culture as driver of quality management and performance: Infrastructure versus core quality practices. Decision Sciences, 39 (4), 671-702.
  • Olayonwa, G. O., Iman, A. H. M., Ismail, S. (2012). Office quality classification theoretical and empirical issues. International Journal of strategic property management, 16 (2), 126-142.
  • Pabedinskaitė, A., Vitkauskas, R. (2010). Quality management tools: analysis of Lithuanian enterprises. The 6th International Scientific Conference Business and Management 2010: selected papers. May 13-14, 2010. (2), 905-912. Vilnius: Vilnius Gediminas Technical University.
  • Pabedinskaitė, A., Vitkauskas, R. (2011). The implementation of quality management principles in Lithuanian enterprises. Economics and management, 16, 252-257.
  • Rocha, M., Searcy, C., Karapetrovic, S. (2007). Integrating sustainable development into existing management systems. Total Quality Management and Business Excellence, 18 (1-2), 83-92.
  • Rönnbäck, A., Witell, L. (2008). A review of empirical investigations comparing quality initiatives in manufacturing and service organizations. Managing Service Quality, 18 (6), 577-593.
  • Sampaio, P., Saraiva, P., Rodrigues, A. G. (2009). An analysis of ISO 9000 data in the world and the European Union. Total Quality Management and Business Excellence, 20 (12), 1303-1320.
  • Talib, F., Rahman, Z., Qureshi, M. N. (2011). Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries. Total Quality Management & Business Excellence, 22 (12), 1331-1351.
  • Tapiero, C. S. (2006). Strategic quality assurance. Journal of Business Economics and Management, 7 (1), 29-35.
  • Yaacob, Z. (2009). The impact of employee awareness toward quality management thrust on its implementation. European Journal of Economics, Finance and administrative Sciences, 15, 106-116.
  • Yeung, A. C. L. (2008). Strategic supply management, quality initiatives, and organizational performance. Journal of Operations Management, 26 (4), 490-502.
  • Zakuan, N. M., Yusof, S. M., Laosirihongthong, T., Shaharoun, A. M. (2010). Proposed relationship of TQM and organisational performance using structured equation modelling. Total Quality Management & Business Excellence, 21 (2), 185-203.
  • Zhu, Q., Sarkis, J., Lai, K. H. (2012). Green supply chain management innovation diffusion and its relationship to organizational improvement: An ecological modernization perspective. Journal of Engineering and Technology Management, 29 (1), 168-185.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171257717

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