A Study of the Level of Satisfaction with the Quality of Educational Services among Students of Nursing- Midwifery in Islamic Azad University of Dezful Based on the Model of European Foundation of Quality Management

• Autorzy: Hagar Roshanaei , Faranak Omidian , Ali Akbar Nazari
• Języki publikacji: EN

Abstrakty

EN

This study aimed to examine level of satisfaction with the quality of educational services among students of nursing-midwifery in Islamic Azad University of Dezful based on EFQM model. Statistical population of this survey consisted of all university students who had spent at least one semester in midwifery-nursing faculty of Islamic Azad university of Dezful. 270 students were selected through random sampling method. A questionnaire was developed by the researcher of current study based on customer-centered orientation of EFQM organizational excellence model. Data was analyzed through descriptive statistics and Chi-Square Test. The results showed that level of satisfaction at the educational services of nursing-midwifery and the affiliated hospitals was low (p = 0.99). Based on Freidman test, level of satisfaction at the accountability of staff was the most important factor, and it had the highest priority (mean rank 2/77). On the other hand, level of satisfaction at post-educational services was the least important, and it had the lowest priority (mean rank 2/30).(original abstract)

Słowa kluczowe

EN

Students; Quality of services; Education; Quality education

PL

Studenci; Jakość usług; Edukacja; Jakość kształcenia

• Czasopismo: International Letters of Social and Humanistic Sciences (ILSHS)
• Rocznik: 2015
• Tom: 3
• Strony: 86--92

Twórcy

autor

Hagar Roshanaei

• Department of Education, Gotvand Branch, Islamic Azad University, Gotvand, Iran

autor

Faranak Omidian

• Department of Education, Dezful Branch, Islamic Azad University, Dezful, Iran

autor

Ali Akbar Nazari

• Department of Education, Dezful Branch, Islamic Azad University, Dezful, Iran

Bibliografia

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