Municipal Offices and Companies - Mutual Attitudes and the Extent of Involvement in Establishing and Maintaining Relationships

• Autorzy: Alena Klapalová , Růžena Lukášová , Janka Petrovičova , Anna Vaňová
• Języki publikacji: EN

Abstrakty

EN

The research was focused on ascertaining attitudes of respondents to particular types of stakeholders. It was also necessary to find ways of thinking, feeling, and behaving connected with attitudes towards particular stakeholders. The research was carried out both in companies and in municipal offices. As companies and municipal offices are mutual stakeholders, there is a unique opportunity to compare their attitudes towards each other and their expectations as well as the extent of involvement in their relationships. Therefore, several special-purpose questions were included in the controlled interview so that more detailed information on their mutual attitudes and activities could be obtained. The following subchapters first recapitulate the acquired research results concerning the attitudes of companies towards municipal offices and their expectations and vice versa, and their answers to follow-up questions concerning their relationships are presented. Then, the attitudes, expectations, and the extent of involvement in the establishment of the relationships are compared. (fragment of text)

Słowa kluczowe

EN

Relationship marketing; Stakeholders

PL

Marketing relacji; Interesariusze

• Czasopismo: Scientific Publications / University of Economics in Katowice
• Rocznik: 2009
• Tom: Relationship Marketing in Micro and Small Enterprises and Local Authorities - International Comparison
• Strony: 248--276

Twórcy

autor

Alena Klapalová

autor

Růžena Lukášová

autor

Janka Petrovičova

autor

Anna Vaňová

Bibliografia

• Mitręga M.: Measurement of Customer Loyalty as Element of Building B2B Relationships - Perspective of Field Research Realized in Poland. Proceedings of IMP Conference 2007, "Exploiting the B2B Knowledge Network: New Perspectives and Core Concepts", Manchester 2007.
• Wilson D.T.: An Integrated Model of Buyer-Seller Relationships. "Journal of Academy of Marketing Science" 1995, No. 23.