Requirements Elicitation of Passengers With Reduced Mobility for the Design of High Quality, Accessible and Inclusive Public Transport Services

• Autorzy: Beata Starzyńska , Agnieszka Kujawińska , Marta Grabowska , Jacek Diakun , Ewa Więcek-Janka , Lars Schnieder , Nadine Schlueter , Jan-Peter Nicklas
• Języki publikacji: EN

Abstrakty

EN

In this article the authors present the methodology adopted and the results obtained in the first stage of the research encompassing focus group interviews (FGI) about the needs of public transport users in a selected city (Poznan). The elicitation and assessment of the requirements were carried out for three groups of people with disabilities using public transport in the city of Poznań: blind and partially sighted people, deaf and hearing-impaired people, as well as people with locomotor dysfunctions. A study carried out on the basis of a scenario especially designed for the FGI purpose has made it possible to identify barriers for people with disabilities and, consequently, to formulate their pre-trip,on-trip and post-trip requirements when it comes to urban public transport services. The results will be used to construct a questionnaire to be used further on in the project. (original abstract)

Słowa kluczowe

EN

Quality of services; Public transport; Transport services; Planning in transport

PL

Jakość usług; Transport publiczny; Usługi transportowe; Planowanie w transporcie

• Czasopismo: Management and Production Engineering Review
• Rocznik: 2015
• Tom: 6
• Numer: nr 3
• Strony: 70--76

Twórcy

autor

Beata Starzyńska

• Poznan University of Technology, Poland

autor

Agnieszka Kujawińska

• Poznan University of Technology

autor

Marta Grabowska

• Poznan University of Technology, Poland

autor

Jacek Diakun

• Poznan University of Technology, Poland

autor

Ewa Więcek-Janka

• Poznan University of Technology, Poland

autor

Lars Schnieder

• German Aerospace Center, Germany

autor

Nadine Schlueter

• Bergische Universität Wuppertal, Germany

autor

Jan-Peter Nicklas

• Bergische Universität Wuppertal, Germany

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Identyfikatory

DOI

10.1515/mper-2015-0028