Using Scorecard Perspectives to Assess the Benefits of System Implementation : a Case Study Analysis

• Autorzy: Aleksandra Szabelska , Renata Gabryelczyk
• Języki publikacji: EN

Abstrakty

EN

The paper presents the results of case study analysis conducted to assess the benefits of system implementation. The research was carried out in Polish recruitment company. We assessed the benefits of recruitment system implementation using the perspectives of a Balanced Scorecard and, in particular, the modelling and measurement of the main processes of recruitment. We designed indicators of the organization's performance and we measured them before system implementation (as-is state) and after possible implementation (can-be state). This procedure allowed us to determine changes which the recruitment system could make, and also permitted to take a final decision on whether to invest or discontinue planning implementation. (original abstract)

Słowa kluczowe

EN

Balanced Scorecard (BSC); Business Process Modeling; Information Technology (IT); Implementation of systems; Case study

PL

Strategiczna Karta Wyników; Modelowanie procesów biznesowych; Technologia informacyjna; Wdrożenie systemów; Studium przypadku

• Czasopismo: Information Systems in Management
• Rocznik: 2016
• Tom: 5
• Numer: nr 4
• Strony: 573--584

Twórcy

autor

Aleksandra Szabelska

• University of Warsaw, Poland

autor

Renata Gabryelczyk

• University of Warsaw, Poland

Bibliografia

• [1] Benson R., Bugnitz T., Walton W. (2004) From Business Strategy to IT Action, Right Decisions for a Better Bottom Line, John Wiley & Sons, Hoboken.
• [2] Carr N. (2003) IT Doesn't Matter, Harvard Business Review, 05/2003, 41-49.
• [3] Davenport T. (1993) Process Innovation. Reengineering Work through Information Technology, Harvard Business School Press, Boston, 46.
• [4] Devaraj S., Kohli R. (2002) The IT Payoff, Measuring the Business Value of Information Technology Investments, Prentice Hall, Upper Saddle River, 19-20.
• [5] Ernst&Young (2011) Misja, wizja oraz cele strategiczne i operacyjne Uniwersytetu Marii Curie-Skłodowskiej w Lublinie, Warszawa.
• [6] Farbey B., Land F., Targett D. (1999) Moving IS evaluation forward: learning themes and research issues, European Journal of Information Systems, 08/1999, 189-207.
• [7] Hammer M., Champy J. (1996) Reengineering w przedsiębiorstwie, Neumann Management Institute, Warszawa, 103.
• [8] Irani Z., Love P. (2001) Evaluation of IT costs in construction, Automation in Construction, 10/2001, 649-658.
• [9] Irani Z., Love P. (2001) Information systems evaluation: past, present and future, European Journal of Information Systems, 10/2001, 183-188.
• [10] Kaplan R., Norton D. (2004) Measuring the Strategic Readiness of Intangible Assets, Harvard Business Review, 02/2004, 53-63.
• [11] Kaplan R. S., Norton D. P. (2005) The Balanced Scorecard: measures that drive performance, Harvard Business Review, 07/2005, 172-180.
• [12] Kim J., Suh E., Hwang H. (2003) A model for evaluating the effectiveness of CRM using the Balanced Scorecard, Journal of Interactive Marketing, 02/2003, 5-19.
• [13] Lech P. (2007) Metodyka ekonomicznej oceny przedsięwzięć informatycznych wspomagających zarządzanie organizacją, WUG, Gdańsk, 114-117.
• [14] Mayor T. (2002) A Buyer's guide to IT Value Methodologies, CIO, http://www.cio.com/archive/071502/value.html
• [15] Panicker S., Seshadri V., Devising A. (2014) Balanced Scorecard to determine a Standard Chartered Bank's Performance: A Case Study, Aweshkar Research Journal, 01/2014, 63-71.
• [16] Renkema T., Berghout E. (1997) Methodologies for information systems investment evaluation at the proposal stage: a comparative review, Information and Software Technology, 01/1997, 1-13.
• [17] Salerno L.M. (1985) What Happened to the Computer Revolution, Harvard Business Review, 11-12/1985, 129-138.
• [18] Shaikh A. A., Karjaluoto H. (2015) Making the most of information technology & systems usage: A literature review, framework and future research agenda, Computers in Human Behavior, 49/2015, 541-566.
• [19] Yin R. K. (2013) Case study research: Design and methods, Sage publications.