The Creation of Process Architecture in a Municipal Company

• Autorzy: Janusz Adamek , Krzysztof Głuch , Natalia Potoczek
• Języki publikacji: EN

Abstrakty

EN

The article deals with legal and economic sources of process reorientation of a municipal company. In case of municipal activity it is not the competition but the quick growth of investment that forces business entities to verify their business models. The growing costs of maintaining and implementing public services force the growth of managerial competencies and the search for better organization methods. The case study of the Nowy Sącz Water Company presented in the article is an example of changes occurring in the area of organization and management of public utilities. The process re-orientation creates possibilities of improving the business model and, inter alia, increasing the value provided to customers by more efficient management. (original abstract)

Słowa kluczowe

EN

Public utilities; Water management; Business models; Business processes

PL

Gospodarka komunalna; Gospodarka wodna; Modele biznesowe; Procesy biznesowe

• Czasopismo: Business and Non-profit Organizations Facing Increased Competition and Growing Customers' Demands
• Rocznik: 2016
• Tom: 15
• Strony: 9--24

Twórcy

autor

Janusz Adamek

• Nowy Sącz Water Company, Poland

autor

Krzysztof Głuch

• Cracow University of Ekonomics, Poland

autor

Natalia Potoczek

• Wyższa Szkoła Biznesu - National Louis University, Poland

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