Healthcare Logistics: an Integral, Process-Oriented Approach

• Autorzy: Peter Maas Geesteranus , Cezary Mańkowski
• Języki publikacji: EN

Abstrakty

EN

The healthcare industry is in full swing. Pressure on the industry increases as a result of social, economic and financial developments. An aging population, increase in care demand, high costs and higher demands on customer value are significant aspects in this. One of the ways of dealing with this, in the Netherlands as well as in Poland, is to organize healthcare processes more efficiently in combination with a more empathetic focus on the customer. Healthcare Logistics stands for an integral approach of the design of healthcare processes, in order to make a contribution to the optimizing of customer value, cost control and savings in the healthcare. Lean and process management focus mainly on designing healthcare processes as efficient as possible where appointments with the customer of those processes are the principle. The logistic contribution counts mainly for tuning the required and available capacity. For the development and putting into practice of integral and customer oriented process management there are several models and tools available, which are deployed in conjunction with each other. Hence the article is focused on integral process oriented approach of healthcare logistics. (original abstract)

Słowa kluczowe

EN

Logistics; Health care protection; Process management

PL

Logistyka; Ochrona zdrowia; Zarządzanie procesami

• Czasopismo: Research Journal of the University of Gdańsk. Transport Economics and Logistics
• Rocznik: 2017
• Tom: 71 Modeling of Logistic Processes and Systems
• Strony: 35--47

Twórcy

autor

Peter Maas Geesteranus

• Windesheim University of Applied Sciences, Zwolle, The Netherlands

autor

Cezary Mańkowski

• University of Gdansk, Poland

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Identyfikatory

DOI

DOI 10.5604/01.3001.0010.5722