Enhancing Effectiveness of Linking Efqm Excellence Model Criteria by Means Of Balanced Scorecard in the Wood Processing Businesses

• Autorzy: Iveta Paulová
• Języki publikacji: EN

Abstrakty

EN

The fast pace of changes is a distinguishing feature of the present time. Life cycles of products are shortening, production technologies are evolving at a vertiginous speed. In particular, the wood processing companies are more and more focusing on requirements and expectations of customers - made-to-measure contracts are extremely popular. The companies that want to prosper in this fast changing environment have to choose an appropriate strategy. They have to apply and monitor this strategy rigorously, otherwise they will fall behind their competitors and their success in the given market segment will decrease. As part of cooperation with the real life users, a Balanced Scorecard (hereafter just BSC) application task was carried out in a wood processing company to support the efficient connection of the EFQM Excellence Model enablers and results criteria. The contribution is the part of project VEGA number 1/0229/08 focused on quality management solved at the Department of Quality Engineering, MTF STU Trnava(original abstract)

Słowa kluczowe

EN

Balanced Scorecard (BSC); European Foundation for Quality Management Model (EFQM)

PL

Strategiczna Karta Wyników; Model Europejskiej Fundacji Zarządzania Jakością (EFQM)

• Czasopismo: Intercathedra
• Rocznik: 2008
• Numer: nr 24
• Strony: 185--187

Twórcy

autor

Iveta Paulová

• Slovak Technical University in Bratislava, Slovak Republic

Bibliografia

• Kaplan S., Norton D.: Balanced Scorecard. Management Press, Praha 2000. ISBN 80-7261-032-5
• Šurinová Y., Paulová I.: BSC - nástroj zlepšovania výkonnosti v DECOM Slovakia, spol. s r. o., Trnava. /BSC - an instrument of performance improvement in DECOM Slovakia, spol. s r. o., Trnava./ In Kvalita, 2006, vol. 12, No. 2, p. 10-15.
• Paulová I. and col.: Instruments and methods of TQM performance and efficiency improvement. STU publishing 2008. Bratislava.
• Hambálek, M.: Diploma work 2008, MTF STU Trnava