Analysis of It Methods Application in the Evaluation of Communication Process in SME Sector

• Autorzy: Waldemar Bojar , Krzysztof Śmiatacz
• Języki publikacji: EN

Abstrakty

EN

In this work the analysis of IT methods improving the communication process between all actors of business processes running in SMEs was made. One can observe that continuously developing Internet services and different digital tools enable the information transfer among smaller business units more and more cheaply and effectively. In particular, updated communicators like GADU-GADU, CHAT and others create more and more possibilities to satisfy better management functions like customer servicing, contract preparation and performance, common sell and buy transaction realizations, etc. However, permanent trainings of SME users from the area of IT application in business communication is necessary to avoid the mistakes resulting from non-appropriate usage of available tools. (original abstract)

Słowa kluczowe

EN

Small business; Business communication; Flow of information between organizations; Communication methods

PL

Małe i średnie przedsiębiorstwa; Komunikowanie w biznesie; Przepływ informacji między organizacjami; Metody komunikowania się w organizacji

• Czasopismo: Studia i Materiały Polskiego Stowarzyszenia Zarządzania Wiedzą
• Rocznik: 2009
• Tom: 20
• Strony: 5--11

Twórcy

autor

Waldemar Bojar

• University of Technology & Life Sciences, Bydgoszcz

autor

Krzysztof Śmiatacz

• University of Technology & Life Sciences, Bydgoszcz

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