Selected Tasks of Customer Service Management in the Logistics of Transport Companies

• Autorzy: Marta Kadłubek
• Języki publikacji: EN

Abstrakty

EN

The article presents research results of selected tasks of management of logistic customer service in enterprises of commercial cargo motor transport enterprises, with particular emphasis on the number of logistic customer service standards and customer expectations regarding the level of this service. The survey was conducted among 147 enterprises of commercial cargo motor transport operating in the Silesian Voivodeship. Afterwards, taking into account the entirety of the conducted research procedure, based on the collected primary data, an attempt was made to examine the dependence of selected areas of logistic customer service, occurring in the surveyed cargo transport companies in the Silesian Voivodeship, on the size of these entities. (original abstract)

Słowa kluczowe

EN

Logistics enterprise; Transport company; Customer service

PL

Przedsiębiorstwo logistyczne; Przedsiębiorstwo transportowe; Obsługa klienta

• Czasopismo: Research Journal of the University of Gdańsk. Transport Economics and Logistics
• Rocznik: 2018
• Tom: 80 Transport Development Challanges
• Strony: 93--100

Twórcy

autor

Marta Kadłubek

• Czestochowa University of Technology, Poland

Bibliografia

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Identyfikatory

DOI

10.26881/etil.2018.80.10