Definition and Classification Criteria of Logistics Services for Elderly

• Autorzy: Marta Jarocka , Hao Wang
• Języki publikacji: EN

Abstrakty

EN

An ageing population is a natural and inevitable phenomenon that constitutes an opportunity for the development of the logistics services industry. This is related to the fact that a new demographic profile of the world is determined by a growing number of customers - seniors - with special needs that generate the demand for services such as carriage and home delivery of food and medicines. Therefore, considering the growing demand for logistics services intended for older adults, there is a justified need to develop theoretical knowledge in this area. The paper aims to define a logistics service dedicated to an elderly person as the ultimate recipient as well as to identify the classification criteria of such services. The first part of the article is based on a literature review and presents definitions of a service and a logistics service according to various researchers. It also identifies different classifications of logistics services. These theoretical aspects provided a basis for authors to propose the notion of a logistics service and a catalogue of criteria for systemising logistics services dedicated to older adults. Logistics services for the elderly may be grouped according to classification criteria applicable to what is widely understood as logistics services in source literature. The classification criteria are the type of service, the immateriality of service, the frequency of contacting the customer, the type of purchaser market, the degree of service customisation, the type of a relationship between the service enterprise and the customer, and the place of service provision. Nonetheless, due to the customer-oriented approach in logistics, the authors proposed the classification criteria of these services with regard to age, financial situation, needs, health, expectations, hobby, skills and problems of older adults. Such an approach to classification is determined by considerable inherent diversification of the discussed group of customers as well as a specialised catalogue of logistics services. The classification of logistics services may contribute to the improved design of such services. (original abstract)

Słowa kluczowe

EN

Logistic services; Elderly people; Ageing of the population; Services classification

PL

Usługi logistyczne; Ludzie starsi; Starzenie się społeczeństw; Klasyfikacja usług

• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2018
• Numer: nr 4
• Strony: 65--75

Twórcy

autor

Marta Jarocka

• Bialystok University of Technology, Poland

autor

Hao Wang

• Zhejiang University Ningbo, China

Bibliografia

• van den Berg, N., Schumann, M., Kraft, K., & Hoffmann, W. (2012). Telemedicine and telecare for older patients - A systematic review. Maturitas, 73(2), 94-114.
• Bhattacharjee, C. (2012). Service marketing, Excel Books Private Limited.
• Bran, F., Popescu, M.L., & Stanciu, P. (2016). Perspectives of Silver Economy in European Union. Review of International Comparative Management, 17(2), 130-135.
• Bujak, A. (2016). Obszary (megatrendy) przekształceń współczesnej logistyki [Transformation areas (megatrends) of modern Logistics]. Autobusy: technika, eksploatacja, systemy transportowe, 17(6), 1257-1261.
• Ciesielski, M. (Ed.). (2005). Rynek usług logistycznych [Logistics services market]. Warszawa, Poland: Difin.
• Ciesielski, M. (Ed.). (2006). Logistyka w biznesie [Logistics in business]. Warszawa, Poland: Polskie Wydawnictwo Ekonomiczne.
• Communication from the European Commission (2006). The demographic future of Europe - from challenge to opportunity. Retrieved from https://publications.europa.eu/pl/publication-detail/-/publication/eec46e9d-b108-489e-9d65-b0e216428094/languagepl
• Coyle, J.J., Bardi, E.J., & Langley, C.J. (2007). Zarządzanie logistyczne [Logistics management]. Warszawa, Poland: Wydawnictwo Naukowe PWE.
• Czubała, A., Jonas, A., Smoleń, T., & Wiktor J.W. (2012). Logistyka usług [Logistics of services]. Warszawa, Poland: Wolters Kluwer.
• Detyna, B., & Twarog, S. (2013). Logistyka w obszarze usług publicznych w świetle współczesnych uwarunkowań [Logistics in area of public services in light of modern conditions]. Studia Ekonomiczne/Uniwersytet Ekonomiczny w Katowicach, 175, 32-49.
• Ejdys, J., & Gedvilaite, D. (2017). Learning orientation in nursing homes in Poland. Engineering Management in Production and Services, 9(3), 51-62. doi: 10.1515/emj-2017-0025.
• Ejdys, J., & Halicka, K. (2018). Sustainable Adaptation of New Technology - The Case of Humanoids Used forthe Care of Older Adults. Sustainability, 10(10), 3770. doi:10.3390/su10103770.
• Frisardi, V., & Imbimbo, B.P. (2011). Gerontechnology for Demented Patients: Smart Homes for Smart Aging. Journal of Alzheimer's Disease, 23, 143-146. doi: 10.3233/JAD-2010-101599
• Judd, R.C. (1964). The case for redefining services. Journal of Marketing, 28(1), 58-59.
• Golinowska, S. (2011). Srebrna gospodarka i miejsce w niej sektora zdrowotnego. Koncepcja i regionalne przykłady zastosowania [Grey economy and its context for the health sector. Concept and local examples of usage]. Zdrowie Publiczne i Zarządzanie, 1, 76-85.
• Gołembska, E. (Ed.). (1999). Kompendium wiedzy o logistyce [Compendium of knowledge about Logistics]. Warszawa, Poland: Wydawnictwo Naukowe PWN.
• Gołembska, E. (Ed.). (2010). Kompendium wiedzy o logistyce [Compendium of knowledge about Logistics]. Warszawa, Poland: Wydawnictwo Naukowe PWN.
• Gleissner, H., & Femerling, J.C. (2013). Logistics. Springer Texts in Business and Economics. Switzerland: Springer International Publishing. doi: 10.1007/978-3-319-01769-3_2
• Gronroos, Ch. (1998). Marketing services: the case of a missing product. Journal of Business & Industrial Marketing, 13(4/5), 322-338. doi:10.1108/0885862-9810226645.
• Gummesson, E. (1987). Lip service: a neglected area in services marketing. Journal of Services Marketing, 1(1), 9-23. doi: 2073/10.1108/eb059585
• Harrison, A., & van Hoek, R. (2010). Zarządzanie logistyczne [Logistics management]. Warszawa, Poland: Wydawnictwo Naukowe PWN.
• Jeszka, A.M. (2013). Sektor usług logistycznych w teorii i praktyce [The logistics services sector in theory and practice]. Warszawa, Poland: Difin.
• Kauf, S. (2014). Public logistics in management of medical entities (hospitals). Forum Scientiae Oeconomia, 2(4), 91-99.
• Kisperska-Moroń, D., & Krzyżaniak, S. (2009). Logistyka [Logistics]. Poznań, Poland: Biblioteka Logistyka.
• Kopeć, K. (2007). Funkcjonowanie rynku usług logistycznych w Polsce [Functioning of the logistics services market in Poland]. Zeszyty Naukowe Uniwersytetu Chmielnickiego, 3(23), 306-311.
• Kotler, P. (1997). Marketing Management: Analysis, Planning, Implementation, and Control, 9th edition. New Jersey, United States: Prentice Hall, Inc.
• Kozłowska, J. (2017). Services in Machinery Manufacturing Sector in Poland. Procedia Engineering, 182, 350-358. doi: 10.1016/j.proeng.2017.03.110
• Logistics trend radar, DHL Customer Solutions & Innovation. Retrieved from http://www.dhl.com/content/dam/downloads/g0/about_us/logistics_insights/dhl_logistics_trend_radar_2016.pdf
• Majumder, S., Aghayi, E., Noferesti, M., Memarzadeh-Tehran, H., Mondal, T., Pang, Z., & Deen, M.J. (2017). Smart Homes for Elderly Healthcare - Recent Advances and Research Challenges. Sensors, 17(11), 2496. doi. 10.3390/s17112496.
• McDonald, M., & Payne, A. (2006). Marketing plans for service businesses. A complete guide. Oxford, United Kingdom: Elsevier Butterworth-Heinemann.
• Michalczuk, G., & Widelska, U. (2011). Orientacja na klienta jako przesłanka rozwoju małego przedsiębiorstwa tradycyjne a nowoczesne ujęcie marketingu na przykładzie wybranych przedsiębiorstw w Podlaskiem [Client Orientation as A Factor of Development of Small Enterprise - Traditonal and Modern Conception of Marketing Example of Companies from Podlaskie Voivodoship]. Zeszyty Naukowe UniwersytetuSzczecińskiego. Ekonomiczne Problemy Usług, 63, 167-173.
• Mitseva, A., Peterson, C.B., Karamberi, Ch., Oikonomou, L.Ch., Ballis, Giannakakos, A.V.Ch., & Dafoulas, G.E. (2012). Gerontechnology: Providing a Helping Hand When Caring for Cognitively Impaired Older Adults - Intermediate Results from a Controlled Study on the Satisfaction and Accepted of Informal Caregivers. Current Gerontology and Geriatrics Research, 2012, 1-19. doi:10.1155/2012/401705
• Mostaghel, R., & Oghaz, P. (2017). Elderly and technology tools: a fuzzyset qualitative comparative analysis. Qual Quant, 51, 1969-1982. doi: 10.1007/s11135-016-0390- Follow: Lesnoff-Caravaglia, G. (2007). Gerontechnology: Growing old in a technological society. Charles C Thomas Publisher, Limited.
• Nazarko, J., Ejdys, J., Halicka, K., & Nazarko, Ł. (2015b). Foresight Application for Transport Sector. In M. Fiorini (Ed.) Clean Mobility and Intelligent Transport Systems (pp. 379-402). London, United Kingdom: The Institution of Engineering and Technology.
• Nazarko, J., Radziszewski, P., Dębkowska, K., Ejdys, J., Gudanowska, A., Halicka, K., Kilon, J., Kononiuk, A., Kowalski, K., Krol, J., Nazarko, Ł., Sarnowski, M., & Vilutiene, T. (2015a). Foresight Study of Road Pavement Technologies. Procedia Engineering, 122, 129-136.
• New waves of growth. Unlocking opportunity in the multipolar world. (2011). Oxford Economics. Retrieved from http://www.accenture.com/SiteCollectionDocuments/PDF/Accenture-Institute-High-Performance-New-Waves-of-Growth.pdf
• Parry, G.C., Newnes, L., & Huang, X. (2011). Goods, Products and Services. In M. Macintyre, G.C. Parry, J. Angelis (Eds.), Service Design and Delivery, (pp. 19-30). London, United Kingdom: Springer.
• Płaczek, E. (2012). Modele rozwoju usługodawcow logistycznych [Models of logistics service providers development]. Katowice, Poland: Uniwersytet Ekonomiczny w Katowicach.
• Regan, W.J. (1963). The Service Revolution. Journal of Marketing, 27(3), 57-62.
• Rosa, G., Jedliński, M., & Chrąchol-Barczyk, U. (2017). Marketing usług logistycznych [Marketing of logistic services]. Warszawa, Poland: C.H. Beck.
• Rydzkowski, W. (2011). Usługi logistyczne. Teoria i praktyka [Logistics services. Theory and practice]. Poznań, Poland: Instytut Logistyki i Magazynowania.
• Sołtysik, M. (2003). Zarządzanie logistyczne [Logistics management]. Katowice, Poland: Wydawnictwo Akademii Ekonomicznej.
• Srivastav, S.K., & Chandra, S. (2013). A road map for internal reforms and other actions required to enhance exports in logistic services from India. Retrieved from https://www.researchgate.net/profile/Samir_Srivastava3
• State of the Services Economy Report. (2007). Mavenlink + Gigaom. Retrieved from http://go.mavenlink.com/hubfs/Downloadable_Content/Ebooks_And_White_Papers/State-of-Services-Economy-Report-2017.pdf
• Szołtysek, J., & Twarog, S. (2013). Koncepcja logistyki społecznej na tle paradygmatu logistyki [The concept of social logistics in logistics paradigm]. Studia Ekonomiczne, 175, 13-31.
• Szukalski, P. (2012), Trzy kolory. Co to takiego silver economy? [Three colours: What is silver economy?]. Polityka Społeczna, 5/6, 6-10.
• Tinnila, M. (2012), A Classification of Service Facilities, Servicescapes and Service Factories. International Journal of Services and Operations Management, 11(3), 267-291.
• Tseng, Y., Yue, W.L., & Taylor, M.A.P. (2005). The Role of Transportation in Logistics Chain. Proceedings of the Eastern Asia Society for Transportation Studies, 5, 1657-1672.
• Website of the Central Statistical Office of Poland. Retrieved from https://bdl.stat.gov.pl
• World Trade Organization, Services Sectoral Classification List: MTN.GNS/W/120. (1991). Retrieved from http://i-tip.wto.org/services/default.aspx
• World Population Prospects: The 2012 Revision, Highlights and Advance Tables. United Nations, Department of Economic and Social Affairs, Population Division. (2013). Working Paper No. ESA/P/WP.228.
• Vasiliauskas, A.V., & Barysienė, J. (2008). Review of current state of European 3PL market and its main challenges. Computer Modelling and New Technologies, 12(2), 17-21.
• de Vries, W., van Helsdingen, P., & Borcher, T. (2012). Service Marketing Management: An Introduction. Groningen, Netherlands: Noordhoff Uitgevers.

Identyfikatory

DOI

https://doi.org/10.2478/emj-2018-0023