Consumer Behavior in Banking Sector in Time of Economic Crisis - Evidence from Lebanon

• Autorzy: Samir Semaan
• Języki publikacji: EN

Abstrakty

EN

The aim of this research is to provide a deeper insight into consumer behavior on the banking market in time of economic crisis. Especially to identify the factors influencing consumer confidence into banking sector and currency as well financial decisions. Other goals were the attitude of consumers toward currency, and finally to evaluate the level of consumer satisfaction on banking market and factors determining this satisfaction. (fragment of text)

Słowa kluczowe

EN

Consumer behaviour; Banking services; Trust; Customer satisfaction

PL

Zachowania konsumenta; Usługi bankowe; Zaufanie; Satysfakcja klienta

• Czasopismo: Scientific Publications / University of Economics in Katowice
• Rocznik: 2020
• Tom: Consumer Rights Protection : Threats and Opportunities for Enhancing Consumer Awareness
• Strony: 89--109

Twórcy

autor

Samir Semaan

• Samir Semaan Training & Consultancy, Germany

Bibliografia

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