Satysfakcja pracowników z systemów zarządzania jakością

• Autorzy: Marek Bugdol

Warianty tytułu

Employees' Satisfaction with Quality Management Systems

• Języki publikacji: PL

Abstrakty

W artykule omówiono najnowsze teorie satysfakcji oraz czynniki wpływające na poczucie satysfakcji pracowników z wdrożonego systemu zarządzania jakością. Przybliżono aktualne problemy satysfakcji pracowników. Zauważono, że satysfakcję kształtują odpowiednie zachowania kadry kierowniczej.

EN

The article presents the problems connected with employees' satisfaction in institutions applying quality management systems. Elements increasing satisfaction with quality management systems. Confirmed that the sort of satisfaction is particularly important in incessant improvement quality process. (original abstract)

Słowa kluczowe

PL

Badanie satysfakcji; Zadowolenie z pracy; Postawy pracowników; Relacje pracodawca-pracownik; System zarządzania jakością

EN

Satisfaction research; Job satisfaction; Employee conducts; Employer-employee relationships; Quality management systems

• Czasopismo: Problemy Jakości
• Rocznik: 2010
• Numer: nr 2
• Strony: 7--10

Twórcy

autor

Marek Bugdol

Bibliografia

• 1. Gili, Amarjit S., The role of trust in employee-manager relationship, " International Journal of Contemporary Hospitality Management', 2008, Vol. 20(1).
• 2. Fernandez, Sergio, Examining the effects of leadership behavior on employee perceptions of performance and job satisfaction, "public performance & management review", 2008, vol. 32 Issue 2.
• 3. Jackson, Ben, To Manage Growth, 111. Bank Training For ISO Certification, "American Banker", 2002, Vol. 167 Issue 2.
• 4. Irving, P. Gregory; Montes, Samantha D., Met expectations: The effects of expected and delivered inducements on employee satisfaction, " Journal of Occupational & Organizational Psychology", 2009, Vol. 82 Issue 2.
• 5. Quality standard not good enough, Works Management, 2001, Vol. 54 Issue 10.
• 6. Robison, Jennifer, Do Your Employees Trust You?; A renowned economist explains how trust in the workplace, or the lack of it, affects engagement and life satisfaction, "Gallup Management Journal Online", 2008, Vol. 8(14).
• 7. Schmidt, Steven W., Employee demographics and job training satisfaction the relationship between dimensions of diversity and satisfaction with job training, " Human Resource Development International", 2009, Vol. 12 Issue 3.
• 8. Tallman Rick, Does trust matter?: Perceptions, trust and job satisfaction of hospital nurses, "international journal of business research", 2007, vol. 7(4).
• 9. Tang, Jenn; Lee, S. C., The Effect of Organizational Factors on Managerial Satisfaction with ISO9001 Quality Standard certification: An Empirical Study, " International Journal of Management", 2009, Vol. 26 Issue 1.
• 10. Wagenheim, Mart; Anderson, Stephen, Theme park employee satisfaction and customer orientation, " Managing Leisure", 2008, Vol. 13 Issue 5.