Przegląd badań dotyczących telepracy

• Autorzy: Aleksander Ślązak

Warianty tytułu

Synthesis of Foregoing Theories and Research Studies Comprising Problems with Definition and Managing Telework

• Języki publikacji: PL

Abstrakty

Artykuł jest syntezą dotychczasowych badań naukowych na temat pracy zdalnej. Część definicyjna jest analizą prawa amerykańskiego, unijnego i polskiego, jak również analizą prób tworzenia definicji przez badaczy przedmiotu. Zostały pokazane metody przyporządkowania poszczególnych określeń pracy zdalnej ze względu na miejsce wykonywania pracy, czas i metody komunikacji. W drugiej części artykułu zaprezentowano podział na cztery gałęzie nauk o zarządzaniu. Największy nacisk położono na analizę problemów pracowników, w tym badań na temat: zdolności i możliwości pogodzenia pracy w domu z życiem rodzinnym, wydajności pracy zdalnej, porównania satysfakcji pracowników zdalnych z regularnymi, problemy komunikacyjne i stosunek pracowników zdalnych do tej formy wykonywania obowiązków zawodowych. (abstrakt oryginalny)

EN

The article is the synthesis of foregoing research studies about telework. The aim of the article is to show problems with the correct definition of the concept of telework, and further the analysis of different scholarly articles in order to select those management branches that are directly connected with telework problems. The part dealing with the definition is an analysis of the law of the USA, European Union, and Poland, as well as various attempts of creating the correct definition made by significant scholars of the subject. Methods of assigning particular telework terms according to the place of performing a job, the time and the communication method were shown. In the second part of the article, which is about managing telework, there appears a division into four management branches that are most frequently dealt with by scholars studying the issue of telework. (short original abstract).

Słowa kluczowe

PL

Telepraca; Centrum obsługi telefonicznej

EN

Teleworking; Call centers

• Czasopismo: Zeszyty Naukowe Uniwersytetu Szczecińskiego. Studia i Prace Wydziału Nauk Ekonomicznych i Zarządzania
• Rocznik: 2012
• Numer: nr 30 Makro- i mikroekonomiczne zagadnienia gospodarowania, finansowania, zarządzania
• Strony: 219--232

Twórcy

autor

Aleksander Ślązak

• Szkoła Główna Handlowa w Warszawie

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