Development of quality management system under ISO 9001:2015 and Joint Inspection Group (JIG) for aviation fuelling service

• Autorzy: Kanon Ruamchat , Natcha Thawesaengskulthai , Chaipong Pongpanich
• Języki publikacji: EN

Abstrakty

EN

The Joint Inspection Group (JIG) standard for aviation fuel quality management assists in the operational process and maintenance of aviation fuel from its point of origin and through distribution systems to airports. Currently, problems arise as the JIG standard and quality management in aviation fuel are isolated and have independent procedures. Merging the JIG standards with ISO 9001:2015 can override original JIG's philosophy by connecting all quality assessment, and management parties involved, throughout the supply chain. This integration can harmonize auditing tasks, focusing on risk/opportunity, and continue quality improvement focus. This paper proposes a development of quality management system (QMS) under ISO 9001:2015 for aviation fuelling service in a systematic way. The content and critical success factors of ISO 9001:2015 and JIG standards were studied. The beneficial synergies, similarities, and logical linkages between both standards are identified. This QMS was developed in the largest petroleum company in Thailand and 60 selected experts were surveyed, with a response rate of 88.3%, for their agreement on integrated criteria. Two external quality auditors, who have ISO 9001 and JIG expertise, were interviewed to modify our initial proposed QMS. The final QMS was implemented in the into-plane fuelling services as the first phase of this implementation. Results of framework implementation are discussed in a case study. There are mutual benefits resulting from the integration of JIG and ISO 9001:2015 standards. This QMS provides a unified process for quality management practices, and enhances the effectiveness of risk evaluation as well as the opportunity for continued quality improvement. It facilitates the identifi- cation of ISO 9001:2015 requirements and establishes relationships between the roles of JIG standard and the clauses of ISO 9001:2015. The first experience from five airports as the pilot study of proposed QMS implementation minimized conflicts and duplications between JIG and ISO 9001:2015 standards, reduced the number of into-plane fuelling service incidents reported, such as oil spill, machine stoppage, re-inspections, and recall costs. (original abstract)

Słowa kluczowe

EN

Quality management systems; Planes; Liquid fuels; Costs

PL

System zarządzania jakością; Samoloty; Paliwa płynne; Koszty

• Czasopismo: Management and Production Engineering Review
• Rocznik: 2017
• Tom: 8
• Numer: nr 3
• Strony: 50--59

Twórcy

autor

Kanon Ruamchat

• Chulalongkorn University, Bangkok, Thailand

autor

Natcha Thawesaengskulthai

• Chulalongkorn University, Bangkok, Thailand

autor

Chaipong Pongpanich

• Chulalongkorn University, Bangkok, Thailand

Bibliografia

• Oster C.V., Strong J.S., Zorn C.K., Analyzing aviation safety: problems, challenges, opportunities, Research in Transportation Economics, 43, 148-164, 2013.
• Reason J.T., Reason J.T., Managing the risks of organizational accidents, Ashgate Aldershot, 1997.
• Jørgensen T.H., Remmen A., Mellado M.D., Integrated management systems - three different levels of integration, Journal of cleaner production, 14, 713-722, 2006.
• Lee W.K., Kim S.J., Roles of Safety Management System (SMS) in Aircraft Development, International Journal of Aeronautical and Space Sciences, 16, 451-462, 2015.
• Müller R., Wittmer A., Drax C., Aviation Risk and Safety Management, 2014.
• Brady T., The Aircraft Accident Investigation That Never Was, Journal of Aviation/Aerospace Education & Research, 23, 1, 2014.
• Langton R., Clark C., Hewitt M., Richards L., Aircraft fuel systems, Wiley Online Library, 2009.
• ICAO 2012, Doc 9977, Manual on Civil Aviation Jet Fuel Supply, First Ed. 2012, International Civil Aviation Organization, 2012.
• Mak B.L., ISO certification in the tour operator sector, International Journal of Contemporary Hospitality Management, 23, 115-130, 2011.
• Fonseca L.M., From Quality Gurus and TQM to ISO 9001: 2015: a review of several quality paths, International Journal for Quality Research (IJQR), 9, 167-180, 2015.
• Palmes P.C., ISO 9001: 2015 transition starts with top management, 2015.
• Psomas E.L., Fotopoulos C.V., Kafetzopoulos D.P., Critical factors for effective implementation of ISO 9001 in SME service companies, Managing Service Quality: An International Journal, 20, 440-457, 2010.
• Zeng S., Tian P., Tam C., Overcoming barriers to sustainable implementation of the ISO 9001 system, Managerial Auditing Journal, 22, 244-254, 2007.
• Ab Wahid R., Corner J., Critical success factors and problems in ISO 9000 maintenance, International Journal of Quality & Reliability Management, 26, 881-893, 2009.
• Rusjan B., Alic M., Capitalising on ISO 9001 benefits for strategic results, International Journal of Quality & Reliability Management, 27, 756-778, 2010.
• Sampaio P., Saraiva P., Guimarães Rodrigues A., ISO 9001 certification research: questions, answers and approaches, International Journal of Quality & Reliability Management, 26, 38-58, 2009.
• Magd H., Curry A., An empirical analysis of management attitudes towards ISO 9001: 2000 in Egypt, The TQM Magazine, 15, 381-390, 2003.
• Gotzamani K.D., Tsiotras G.D., The true motives behind ISO 9000 certification: their effect on the overall certification benefits and long term contribution towards TQM, International Journal of Quality & Reliability Management, 19, 151-169, 2002.
• Franceschini F., Galetto M., Maisano D., Mastrogiacomo L., A proposal of a new paradigm for national quality certification systems, International Journal of Quality & Reliability Management, 28, 364-382, 2011.
• Boiral O., Managing with ISO systems: lessons from practice, Long Range Planning, 44, 197-220, 2011.
• Ismyrlis V., Moschidis O., Tsiotras G., Critical success factors examined in ISO 9001: 2008-certified Greek companies using multidimensional statistics, International Journal of Quality & Reliability Management, 32, 114-131, 2015.
• Joint Inspection Group 2016a. JIG 1: Aviation Fuel Quality control & Operating Standards for intoplane fuelling services, 2016.
• Joint Inspection Group 2016b. JIG 2: Aviation Fuel Quality Control & Operating Standards for Airport Depots & Hydrants, 2016.
• Sivaram N., Devadasan S., Sreenivasa C., Karthi S., Murugesh R., A literature review on the integration of total productive maintenance elements with ISO 9001 standard, International Journal of Productivity and Quality Management, 9, 281-308, 2012.
• Biazzo S., Bernardi G., Process management practices and quality systems standards: risks and opportunities of the new ISO 9001 certification, Business Process Management Journal, 9, 149-169, 2003.
• Psomas E.L., Fotopoulos C.V., A meta analysis of ISO 9001: 2000 research-findings and future research proposals, International Journal of Quality and Service Sciences, 1, 128-144, 2009.
• Seth D., Tripathi D., Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context, International Journal of Quality & Reliability Management, 22, 256-277, 2005.
• Ahmed S., Hassan M.Hj., Taha Z., TPM can go beyond maintenance: excerpt from a case implementation, Journal of Quality in Maintenance Engineering, 11, 19-42 2005.

Identyfikatory

DOI

DOI: 10.1515/mper-2017-0028