The Gap Between Expectations of Hospitality Graduates and Hotel Managers After the Pandemic

• Autorzy: Kelly Hewitt , Erica Sao Joao

Warianty tytułu

Rozdźwięk między oczekiwaniami absolwentów hotelarstwa a oczekiwaniami menedżerów hoteli po pandemii

• Języki publikacji: EN

Abstrakty

EN

The purpose of this study was to examine graduates' expectations and assess their preparedness for a career in the hospitality industry by identifying how well curricula at various hospitality educational institutions are aligned with expectations of the hospitality industry. The study is based two kinds of data: quantitative data collected in an online survey involving 48 third- and fourth-year university students; and qualitative from semi-structured interviews with five hospitality industry managers, each representing a different hotel group in South Africa. Each of these groups regularly accepts students for work-integrated learning (WIL). Hotel managers were asked to describe their expectations, especially following COVID-19, and to identify strategies that could help to close the gap between expectations of graduates and those of the industry. This is important because unrealistic expectations can have a negative effect on students' enthusiasm for a career in hospitality. Industry managers emphasised that students need to gain work experience before and during their studies to make sure their expectations were realistic. It is also necessary to adapt curricula so that graduates are better prepared for the realities of the hospital industry.(original abstract)

Celem badania przedstawionego w artykule było poznanie oczekiwań absolwentów i ocena ich przygotowania do pracy w branży hotelarskiej poprzez określenie, w jakim stopniu programy nauczania w różnych instytucjach edukacyjnych związanych z hotelarstwem są zgodne z oczekiwaniami branży hotelarskiej. W badaniu wykorzystano dane ilościowe zebrane w ankiecie internetowej, w której wzięło udział 48 studentów III i IV roku studiów hotelarskich oraz dane jakościowe zebrane w trakcie częściowo ustrukturyzowanych wywiadów z pięcioma menedżerami branży hotelarskiej, z których każdy reprezentuje inną grupę hoteli w RPA. Każda z tych grup regularnie przyjmuje studentów w ramach praktyk zawodowych. Menedżerów hoteli poproszono o opisanie swoich oczekiwań, zwłaszcza po pandemii COVID-19, oraz o wskazanie strategii, które mogłyby pomóc zlikwidować rozdźwięk między oczekiwaniami absolwentów a oczekiwaniami branży. Jest to ważne, ponieważ nierealistyczne oczekiwania mogą mieć negatywny wpływ na gotowość absolwentów do kontynuowania kariery w hotelarstwie. Menedżerowie hoteli podkreślali, że studenci potrzebują zdobywać doświadczenie zawodowe zarówno przed rozpoczęciem studiów, jak i w ich trakcie, aby ich oczekiwania były realistyczne. Konieczne jest również dostosowanie programów nauczania, tak by absolwenci byli lepiej przygotowani do realiów branży hotelarskiej.(abstrakt oryginalny)

Słowa kluczowe

EN

Hotel industry; Students; Curriculum; Expectations

PL

Hotelarstwo; Studenci; Program nauczania; Oczekiwania

• Czasopismo: Studia Periegetica
• Rocznik: 2022
• Numer: nr 4(40)
• Strony: 149--168

Twórcy

autor

Kelly Hewitt

• University of Johannesburg

autor

Erica Sao Joao

• University of Johannesburg

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Identyfikatory

DOI

10.5604/01.3001.0016.2755