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Purpose: The purpose of this publication is to examine approaches to determining the context of an organisation in light of the requirements of ISO 9001:2015 standard and the subject literature. The study aims to understand the essence of the analysis of the organisation's context.
Design/methodology/approach: The study used a systematic literature review method. The steps of the procedure included the selection of publications from selected Web of Science and Scopus databases, as well as a review of publications available on Google Scholar, the analysis of paper abstracts to select them for full-text analysis, the identification of the main lines of research, and the identification of three perspectives of the analysis of the organisation's context: (1) those stemming from the strategic management output; (2) those determined by a quality management-centred approach; and (3) the integrated one that takes both approaches into account.
Findings: The analysis of the organisation's context in the strategic management perspective focuses mainly on methods such as SWOT analysis and PEST analysis (sometimes extended by extracting additional factors for PESTEL analysis). The quality management perspective focuses on identifying customer requirements and substantiating stakeholders' needs. In contrast, the integrated perspective involves combining strategic and qualitative management methods for a comprehensive analysis of the organisation's context.
Practical implications: The study provides organisations with insights into the diversity of context analysis methods and provides a basis for recommending the use of the integrated perspective for effective quality management.
Originality/value: This work adds value by identifying and analysing different perspectives on the analysis of the organisation's context and demonstrating the potential for applying an integrated perspective. Promoting a better understanding of the organisation's context by management in light of the requirements of ISO 9001:2015 standard and the subject literature, can influence the alignment of quality management strategies with stakeholder and market needs.(original abstract)
Design/methodology/approach: The study used a systematic literature review method. The steps of the procedure included the selection of publications from selected Web of Science and Scopus databases, as well as a review of publications available on Google Scholar, the analysis of paper abstracts to select them for full-text analysis, the identification of the main lines of research, and the identification of three perspectives of the analysis of the organisation's context: (1) those stemming from the strategic management output; (2) those determined by a quality management-centred approach; and (3) the integrated one that takes both approaches into account.
Findings: The analysis of the organisation's context in the strategic management perspective focuses mainly on methods such as SWOT analysis and PEST analysis (sometimes extended by extracting additional factors for PESTEL analysis). The quality management perspective focuses on identifying customer requirements and substantiating stakeholders' needs. In contrast, the integrated perspective involves combining strategic and qualitative management methods for a comprehensive analysis of the organisation's context.
Practical implications: The study provides organisations with insights into the diversity of context analysis methods and provides a basis for recommending the use of the integrated perspective for effective quality management.
Originality/value: This work adds value by identifying and analysing different perspectives on the analysis of the organisation's context and demonstrating the potential for applying an integrated perspective. Promoting a better understanding of the organisation's context by management in light of the requirements of ISO 9001:2015 standard and the subject literature, can influence the alignment of quality management strategies with stakeholder and market needs.(original abstract)
Rocznik
Strony
107--118
Opis fizyczny
Twórcy
autor
- Rzeszow University of Technology,
autor
- Rzeszow University of Technology,
autor
- Rzeszow University of Technology,
Bibliografia
- 1. Abuhav, I. (2017). ISO 9001:2015. A Complete Guide to Quality Management Systems. London: CRC Press.
- 2. Bugdol, M. (2018). System zarządzania jakością według normy ISO 9001: 2015. Gliwice: Helion-Onepress.
- 3. Chen, C.K., Lee, J.D., Dahlgaard, J.J. (2016). A stepwise ISO-based TQM implementation approach using ISO 9001:2015. Management and Production Engineering Review, no. 4, pp. 65-75.
- 4. Cholewicka-Goździk, K. (2016). Struktura normy ISO 9001:2015, podstawowe wymagania. Problemy Jakości, no. 1, pp. 25-30.
- 5. Czakon, W. (2011). Metodyka systematycznego przeglądu literatury. Przegląd Organizacji, no. 3, pp. 57-61.
- 6. Dobrowolska, A., Kołodko, A. (2023). Dostosowanie systemu zarządzania jakością do wymagań normy ISO 9001: 2015 w zakresie określania kontekstu działania oraz ryzyk w małym przedsiębiorstwie-przypadek przedsiębiorstwa Eurobent. Problemy Jakości, no. 2, pp. 12-22.
- 7. Fonceca, L.M., Domingues, J.P. (2018). Empirical Research of ISO 9001:2015 Transition Process in Portugal: Motivation, Benefits, and Success Factors. Quality Innovation Prosperity, No. 22(2), pp. 16-45, DOI: 10.12776/QIP.V22I2.1099.
- 8. Gębczyńska, A., Wolniak, R. (2018). Process management level in local government. Philadelphia.
- 9. Hrbáčková, L., Tuček, D. (2019). An analysis of two new process approach-related terms in ISO 9001:2015: Risk-based thinking and context of the organization. Scientific Papers of the University of Pardubice, Series D: Faculty of Economics and Administration, Vol. 27, No. 1, pp. 65-76.
- 10. ISO 9001:2015. Quality management systems - Requirements.
- 11. Jedynak, P. (2015). Relacje organizacji z otoczeniem. Perspektywa znormalizowanych systemów zarządzania. Prace Naukowe Uniwersytetu Ekonomicznego, no. 376, pp. 323-335.
- 12. Kleniewski, A. (2016). Kontekst organizacji i strony zainteresowane. Z cyklu: Jak interpretować nowe wydanie normy ISO 9001: 2015 i dostosować system zarządzania jakością do transformacji? Problemy Jakości, no. 3, pp. 35-40.
- 13. Łagowski, E., Żuchowski, J. (2016). Aktualizacje normy ISO 9001 w aspekcie bieżących potrzeb gospodarczych. Problemy Jakości, 10, 15-22.
- 14. Makolov, V.I., Levina, T.A. (2017). Assessment of key aspects of the organizational context for quality management. International Journal of Economic Perspectives, Vol. 11, No. 4. pp. 642-651.
- 15. Matuszak-Flejszman, A., Pochyluk, R. (2016). Istota kontekstu organizacji w systemowym podejściu do zarządzania. Studia Oeconomica Posnaniensia, no. 4, pp. 9-22.
- 16. Midor, K., Tarasiński, L. (2016). Wyzwania stojące przed przedsiębiorstwami po nowelizacji normy ISO 9001: 2015. Systemy Wspomagania w Inżynierii Produkcji, vol. 2, pp. 217-225.
- 17. Natarajan, D. (2017). ISO 9001. Quality Management Systems. Bangalore: Springer.
- 18. Novakova, R., Cekanova, K., Paulikova, A. (2016). Integration management system - new of requirements of ISO 9001:2015 and ISO 14001:2015 standards. Production Engineering Archives, Vol. 13, No. 4, pp. 35-40.
- 19. Pacana, A., Ingaldi, M., Czajkowska, A. (2017). Projektowanie i wdrażanie sformalizowanych systemów zarządzania. Rzeszów: Wydawnictwo Politechniki Rzeszowskiej.
- 20. Pokora, W., Gręzicki, M. (2018). Rola i znaczenie kontekstu organizacji w systemie zarządzania jakością zgodnym z najnowszymi standardami ISO i NATO. Problemy Jakości, no. 2, pp. 29-36.
- 21. Popiel, H. (2017). Najważniejsze zmiany wprowadzone w normie PN-EN ISO 9001: 2015. Modern Management Systems, no. 3, pp. 175-187.
- 22. Saborit, M.T., Capote, D.G., Cervantes, L.S. (2021). Approach to the organization context analysis in the quality of the accommodation service. Universidad y Sociedad, Vol. 13, No. 2, pp. 228-40.
- 23. Santiago, E.R.C., Azevedo, L.A., Albuquerque, A., Martins, J. (2016). Implementation of the QMS in Esgalhadelas - Case Study. In: P. Arezas, J.S. Baptista, M.P. Barroso, P. Carneiro, P. Cordeiro, N. Costa, R. Melo, A.S. Miguel, G. Perestrelo (Eds.), Occupational Safety and Hygiene SHO2016. Guimarães: Portuguese Society of Occupational Safety and Hygiene (SPOSHO), pp. 292-94.
- 24. Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines, Journal of Business Research, No. 104, pp. 333-339.
- 25. Sułkowski, M., Wolniak, R. (2018). Poziom wdrożenia instrumentów zarządzania jakością w przedsiębiorstwach branży obróbki metali. Częstochowa: Oficyna Wydawnicza Stowarzyszenia Menedżerów Produkcji i Jakości.
- 26. Wahyudin Rimawan, E., Suroso, D.S. (2020). Analyzing of integrated management system (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 31000:2018 risk management) toward the performance construction service industry in Indonesia by using SEM-PLS. International Journal of Advanced Science and Technology, Vol. 29, No. 3, pp. 2694-2713.
- 27. Wolniak, R. (2019). Context of the organization in ISO 9001: 2015. Scientific Papers of Silesian University of Technology. Organization and Management Series, No. 133, pp. 121-136.
- 28. Wolniak, R., Sułkowski, M. (2016). The reasons for the implementation of quality management systems in organizations. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacji i Zarządzanie, 92, 443-455.
- 29. Zymonik, K. (2018). Innowacyjne wymagania organizacyjne w normie ISO 9001. In: Z. Malara, J. Skonieczny (Eds.), Innowacje w gospodarce, przedsiębiorstwie i społeczeństwie (pp. 217-226). Wrocław: Oficyna Wydawnicza Politechniki Wrocławskiej
Typ dokumentu
Bibliografia
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