Online Dispute Resolution - an Answer to Consumer Complaints about E-commerce Transactions in Both a National and a European Context

• Autorzy: Felix E. Braun
• Języki publikacji: EN

Abstrakty

EN

The article focuses on the use of online dispute resolution (ODR), a type of alternative dispute resolution, as an adequate way to solve disputes arising from business to consumers electronic commerce in European Union. It reveals that it is more appropriate and easier for a consumer to a file a complaint regarding an electronic commerce transaction rather than going directly to court. It highlights that solution found out of court is beneficial for future customer to trade relationship (original abstract)

Słowa kluczowe

EN

e-commerce; Solving conflicts; Consumer; Common courts; Law; Online Dispute Resolution (ODR) Platform; Alternative dispute resolution (ADR)

PL

Handel elektroniczny; Rozwiązywanie konfliktów; Konsument; Sądy powszechne; Prawo; Platforma ODR (Internetowe rozstrzyganie sporów); Pozasądowe rozwiązywanie sporów

• Czasopismo: Journal of Economics & Management / University of Economics in Katowice
• Rocznik: 2012
• Numer: nr 9
• Strony: 87--96

Twórcy

autor

Felix E. Braun

Bibliografia

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