Membership Satisfaction and the Cost of Membership - the Case of Danish Unemployment Insurance Funds

• Autorzy: Jacob Eskildsen , Kai Kristensen
• Języki publikacji: EN

Abstrakty

EN

This article suggests a framework for measuring membership satisfaction based on a literature study. The framework is tested on data from more than 8800 members from 29 different Danish unemployment insurance funds. The framework fits the data well and is able to explain 83% of the variation in membership satisfaction. Furthermore the cost of administration per member and membership satisfaction is found to be able to explain differences in membership loyalty when the 29 unemployment insurance funds are compared. Finally administration costs per member are found to be dependent on the number of members per employee and affiliation. (orginal asbtract)

Słowa kluczowe

EN

Insurance fund; Unemployment; Unemployment insurance

PL

Fundusz ubezpieczeniowy; Bezrobocie; Ubezpieczenie od bezrobocia

• Czasopismo: Journal of Positive Management
• Rocznik: 2011
• Tom: 2
• Numer: nr 1
• Strony: 3--14

Twórcy

autor

Jacob Eskildsen

• Aarhus University, Denmark

autor

Kai Kristensen

• Aarhus University, Denmark

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Identyfikatory

DOI

10.12775/JPM.2011.001